Job Description

CornerStone Staffing is currently recruiting for  Spanish Bilingual Collections Specialist  for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Job ID: 150113

Job Title : Bilingual Auto Collector (Long term temp assignment)

Pay: $24 BOE

Schedule: Mon - Fri 9a-6p **Currently working Spring forward time to match 8AM-5PM in Mexico. Starting November 2nd, after Daylight savings time change again, schedule would move back to 8AM-5PM CST **

Job Description:

Collect delinquent payments from customers via phone pay, Quick Collect, and mail, while adhering to regulatory requirements. Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken.

When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means (including, but not limited to the following actions):

• Updating customer demographic information
• In depth location of customers via internet resources
• Appropriate usage/assignment of vendors (skip trace vendor, repo vendor)
• Present recommendations to management regarding the final resolution for un-collectible accounts 15
• Offer feedback and recommendations on processes currently in place and training reference materials
• Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
• Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken.
• When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means
• Present recommendations to management regarding the final resolution for un-collectible accounts

Previous Experience/Requirements

• Spanish Bilingual - Fluent with reading and writing
• 2+ years collections experience
• 1+ years Skip tracing
• Customer Service Focused; Driven & Self-Motivated; Team Player
• Familiar with the automotive industry

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